Overview

We're thrilled to introduce three new elements to enhance your custom dashboards: Titles, Textboxes, and Images!

👀 What’s New?

• Title: Easily add titles or headings to your dashboard to create organized sections and group widgets based on themes or categories.
• Textboxes: Provide valuable information or to-do lists for your team members directly on the dashboard. Whether it's instructions on how to interpret widget data or reminders for important tasks, textboxes help streamline communication and boost efficiency.
• Images: Enhance the visual appeal of your dashboard by uploading and embedding images. Whether it's logos, charts, or infographics, images provide additional context and make your dashboard more visually engaging.

👷 How It Works:

1. Enter Edit mode on your Dashboard.
2. Click on Add widget.
3. Switch to the Elements tab.
4. Choose from Titles, Textboxes, or Images.
5. Configure the element to suit your needs.
6. Save your changes.

⭐ Why it Matters:

• Improved Organization: Titles allow you to create clear sections on your dashboard, making it easier for team members to navigate and understand the layout.
• Enhanced Communication: Textboxes enable you to convey important information directly on the dashboard, reducing the need for separate communication channels and ensuring everyone stays informed.
• Visual Appeal: Images add visual interest to your dashboard, making it more engaging and impactful. Whether it's branding elements or visual representations of data, images help convey information more effectively.

These new elements empower you to create more informative, visually appealing dashboards that enhance collaboration and productivity within your team.

👀 What’s New?

We're thrilled to introduce a host of new widgets for Conversations for your Dashboards, designed to supercharge your team's efficiency and elevate customer engagement! Now, with just a glance, you can uncover invaluable insights into unread messages, assignee distributions, and even track new conversations started this week.

📈 Here's what you can now visualize:

1. Total Unread Messages: Shows the total messages that have not been read yet
2. Total Unread Conversations: Shows the number of conversations that have not been read yet.
3. Total Unread Conversations today: Displays the number of unread conversations where the last message was received today.
4. Total Unread Conversations by Channel: Shows the distribution of unread conversations based on the channel type of the customer's last message (e.g., email, SMS, etc.).
5. Unread Conversations by Assignee: Indicates the number of unread conversations assigned to team members.
6. Unread Conversations (logged in user): Displays the number of unread conversations for the logged-in user.
7. Conversations Distribution by Assignee: Shows the number of conversations assigned to team members.
8. Assigned Conversations (logged in user): Indicates the number of conversations assigned to the logged-in user.
9. Total Unassigned Conversations: Displays the number of conversations not yet assigned to any team member.
10. Unassigned Conversations by Channel: Shows unassigned conversations initiated by customers across different channels, considering the channel of the last message from the customer.
11. New Conversations started (This Week): Indicates the number of conversations started in the current week.

👷 How It Works:

• Go to your dashboard.
• Click on the edit icon and then Add widget.
• Scroll down to the Conversations.
• Choose the widget you like from the list of predefined widgets or add your own filters.
• Click on save.

🌟 Why it Matters:

You can monitor and analyze your team's performance in responding to customer conversations, track unread and unassigned conversations, and utilize filters such as Last Message Channel (Email, SMS, GMB, Live Chat, Facebook, Calls, Voicemail, Instagram) and Last Message Direction (Inbound, Outbound) to gain valuable insights and improve customer engagement.