Overview

We're excited to share improvements to the conversations module, specifically addressing the email messages experience. Our goal is to ensure a seamless and efficient interaction with email messages, recognising the importance of quick and reliable access to email content.

Email View Freezing: Customers experienced occasional freezing when clicking on email messages, caused by delays in fetching email content, which took an average of 2-3 seconds.

We've addressed this issue by improving the message load time within email threads, enhancing the overall user experience.

This enhancement is a step towards optimizing user experience on the conversations screen, ensuring smoother customer interactions and bolstering the performance overall.