We're thrilled to announce our latest update to our Mobile App! This update brings a bunch of improvements and fixes that further improve the usability of the Pro Platform mobile app.

🚀 What's New

1. Updated notification badge logic: Badge count now reflects the number of unread notifications, not unread conversations.
2. Persistent Filters on Conversations and Tasks: Filters applied on the Conversations and Tasks page of the mobile app will retain their selections made by the user until the user decides to change or remove them.
3. Seamless creation of CRM contacts from native contacts: If a call is made from device native quick actions (Long press the icon on your device's app drawer/home screen and tap on "Make a Call")
4. Enhanced features for Documents and Contracts: Any documents created on web will be seamlessly accessible on mobile and vice versa.
5. Fixed call duration reset glitch: Often, if you were to rotate your device from Portrait to Landscape, the call duration would reset to 00:00. This has been fixed now.

👷‍♂️ Notification Count - How It Works

1. Open the mobile app.
2. Once you are on the notifications section, you can click on any unread notification to view it.
3. Upon reading the notification, the badge count will decrease by a count of 1.
4. To clear the badge count entirely, tap on the 3-dots icon on the top right and tap on "Mark all notifications as read". This will clear the badge count on your device.

⭐️ Why it Matters

This update finally clears the air on how the badge count is calculated, so that you can get an accurate count on the number of unread notifications.

⏱️ Availability

• Pro Platform (iOS, Android) - v3.74 or later
  

Overview

We're excited to share improvements to the conversations module, specifically addressing the email messages experience. Our goal is to ensure a seamless and efficient interaction with email messages, recognising the importance of quick and reliable access to email content.

Email View Freezing: Customers experienced occasional freezing when clicking on email messages, caused by delays in fetching email content, which took an average of 2-3 seconds.

We've addressed this issue by improving the message load time within email threads, enhancing the overall user experience.

This enhancement is a step towards optimizing user experience on the conversations screen, ensuring smoother customer interactions and bolstering the performance overall.